S1G1 Fleming RO Communications Plan

I am Mereeta. I love cooking and an animal lover who love her pets to death. I am a graduate with 8 years of experience as an accountant. I am pursuing global business management to polish my management skills so that I can start up a fitness club in future along with my husband who is a personal trainer. Currently I work as an evening fulfilment associate in Walmart Peterborough.

I am Nikitha Dasappan, an energetic associate of Fleming Applied Agency. I like to be an entrepreneur and I am working for it. I like to do paintings, drawings, dancing and cooking in my leisure time. Currently, I am working as a part-time Sales Advisor in CDS at Costco, Peterborough. I am a happy person who always looks at the positive side of life.

I am Emmanuel student at Fleming college pursuing global business management. I am an enthusiastic who loves to travel, and explore new places. I enjoy eating food and love to try new cuisines, discover new places, and experience new cultures. I love to be wanderlust, but also an hardworking individual.

I am Abhinav student at Fleming college pursuing global business management, I love travelling and explore new places. I enjoy modifying cars and I am fashionable who loves to experiment new trends and fashion. My passion is to become a film director and video editor. I am good at editing and enjoy doing it

I am Kiran, student at Fleming college pursuing global business management extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for utilizing my skills with given opportunities. Moreover, I want to be my own boss.

Team Name:

NEXT STEP

Team Members Names:

Emmanuel Prakash Henry, Mereeta Figarado, Nikitha Dasappan, Abhinav Manoj, Kiran Das

Program of Study:

Global Business Management

Mentor Name:

Raymond Yip Choy

Project Name:

S1G1 Fleming RO Communication Plan

Sponsor Name:

Registrar's Office

Sponsor Organisation:

Fleming College Peterborough

Brief Description Of Project:

Helping the Fleming College RO communicate more efficiently with students.

Project Objective:

This Applied Project will define the student life cycle which will guide a communication plan that will coordinate messages from various groups in the Registrar Office with the students

The Project Team will identify a communications framework that will allow the Registrar’s Office to automate a significant number of outbound messages to students, freeing up valuable resources. Guided by the student life cycle and research into student needs, the system will include guidance on timing, triggers, content, originator, and possible alternative media for each message.

Project Innovation:

Our team took the time to understand the sponsor’s needs by conducting individual interviews. We took the initiative to survey current and past students to understand their communication needs. We identified that there may be a need to distribute some communications through multiple channels. We researched different templates to find one that would be appropriate for the RO. We synthesized all this information into a framework that is customized for the Fleming College Office Registrar’s Office.

Challenges & Solutions:

Challenges: Understanding the many different communications that the College needs to communicate to incoming and current students. Understanding how different departments within the Registrar’s Office operate. Identifying the communication needs of students. Working remotely

Solution: Regular meetings with the sponsor, detailed interviews with key personnel in the Registrar’s Office, Survey of current and past students. Synthesizing the needs of the Registrar’s Office with student preferences for better communication

Project Results or Progress:

We made a student life cycle that covers the very first stage a student applies to college to the graduation stage.
We found various communications channels that can be used by Registrar’s Office to reach students.
We conducted an informal student survey among the students in Fleming College to understand their views regarding college communications.
We prepared a communication template for the Registrar’s Office to use the possibilities of using the COMM-GEN program.
Our Project Sponsor approved the ‘Communication Plan’ and ‘Final Report’ of our project.

Lessons Learned:

We as a team learned that:-

-Working to gather as a high performing team will yield better results

-Our team used open and effective communication to resolve conflicts among the team which helped us achieve our goals. We adopted this communication strategy to resolve the conflicts within the team

-Learned how to manage time

-With our mentors guidance we leaned how to carry out a meeting with sponsor or any other official meeting I.e., how to take charge of a meeting and making sure that we are prepared and have all answers to all the questions that we might have to face during the meeting.

-We leaned how to over deliver than just what is been asked for.